“You’ve got to start with the customer experience and work backwards to the technology. You can’t start with the technology and try to figure out where you’re going to try and sell it.”
How can we design and deliver better customer experiences? This is the question that drives the content on this site. The goal is to better understand how we can identify opportunities in the market space, design concepts that leverage these opportunities and define processes that allow to launch these concepts into markets.
Get in touch
If you have interesting news, case studies, reports or ideas that you would like to share on this site you please contact me.
The best way to contact me is via email on firstname.lastname@example.org or directly on my phone at +41 79 614 79 55.
Bernhard Schindlholzer is the founder CoreInnovative GmbH, a Swiss-Based customer experience advisory company and new product & service incubator.