Video: The 3 Habits of Great Creative Teams
Keith Yamashita, founder of SYPartners (formerly known as Stone Yamashita),…
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Apple CEO Tim Cook’s Favorite Book: Competing Against Time
After the launch of the first iPhone in 2007 most people thought that design…
IDEO’s David Kelley talks about Steve Jobs, Apple and Design Thinking
The legendary founder of IDEO talks with Charlie Rose on a recent episode of…
Satisficing: The cognitive bias that prevents us from making the best decision
What is the difference that makes us select only a good enough solution instead…
How to skip user research like Apple and still deliver great products
Steve Jobs’ statement that Apple does not do market research has stirred a lot…
Customer Experience Management in 2013: Three perspectives on a maturing discipline
Five years after starting this blog I have recently spent some time thinking…
Smartphone, Tablet and Desktop: One UI or three UIs?
A fundamental decision when developing digital products in the coming years…
The End of Mediocrity, The Age of Excellence
The Internet has removed information asymmetry in dozens of industries and markets,…
The Knowledge-Gap that makes Designs Less Intuitive
Jared Spool shares in his article “What…
A closer look at Apple’s Pricing Strategy
Apple is doing a lot of things right. Design, Supply Chain, Retail. Ryan…
The Google Project Glass Style Problem
Desireability is a key characteristics of successful products – it’s not enough…
Customer-Centric Innovation with Storyboarding: The AirBnB Way
Storyboards are known from the world of movies and are only rarely connected…
Service-Dominant Logic of Marketing: The One Academic Publication You Need To Read
It is often said that academia is disconnected from the reality of business…
The time has come to re-invent finance
Sean Park, founding investor in finance startups such as Betfair, Weatherbill…
An Interview with Jonathan Ive, VP of Industrial Design at Apple
Insightful. Inspiring.
What I love about the creative process,…
The Traits of Great Customer Experience Leaders
Are leaders and managers who are working in the customer experience domain different…
Group Brainstorming vs. Thinking in Solitude: Where do breakthrough ideas come from?
Which environment…
The Encyclopedia of Human-Computer Interaction: Disruptive Innovation
“Knowledge wants to be Free” – this is the fundamental idea behind the Encyclopedia…
The Zero Moment of Truth: A Free Ebook by Google
Moments of truth make or break a customer’s experience. These critical moments…
DuckDuckGo and the opportunity of a better search experience
Google has become the dominant search engine not just because it provided the…
Is perfectionism the #1 innovation killer?
A recent article in BusinessWeek discusses the…
Building better products: Are the best products created without a specification?
Following established best practices, having a detailed specification is necessary…
Innovating with improvised user behavior
Chris Dixon, co-founder and CEO of recently acquired Hunch,…
The creative process is complex, that’s why innovation is so hard.
Innovation is hard. Just look at Research in Motion (the makers of BlackBerry)…
Dive into the Swiss/European Innovation Scene at Lift Conference in Geneva
Lift conference is one of the…
Marketing and Innovation Blogs to Follow in 2012
Contrary to popular opinion I don’t think that blogs are dead. I would argue…
Innovating with the “jobs to be done” framework
If you would like to create a new chocolate…
Virtual Assistants in a "hologram": A revolution for services?
Holograms are still a thing of the future but a British company has developed…
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