Author Archive for:

Video: The 3 Habits of Great Creative Teams

Keith Yamashita, founder of SYPartners (formerly known as Stone Yamashita),…

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Apple CEO Tim Cook’s Favorite Book: Competing Against Time

After the launch of the first iPhone in 2007 most people thought that design…

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IDEO’s David Kelley talks about Steve Jobs, Apple and Design Thinking

The legendary founder of IDEO talks with Charlie Rose on a recent episode of…

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Satisficing: The cognitive bias that prevents us from making the best decision

What is the difference that makes us select only a good enough solution instead…

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How to skip user research like Apple and still deliver great products

Steve Jobs’ statement that Apple does not do market research has stirred a lot…

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Customer Experience Management in 2013: Three perspectives on a maturing discipline

Five years after starting this blog I have recently spent some time thinking…

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Smartphone, Tablet and Desktop: One UI or three UIs?

A fundamental decision when developing digital products in the coming years…

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The End of Mediocrity, The Age of Excellence

The Internet has removed information asymmetry in dozens of industries and markets,…

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The Knowledge-Gap that makes Designs Less Intuitive

Jared Spool shares in his article “What…

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iA’s Oliver Reichenstein: Good Design is Invisible

An interview…

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A closer look at Apple’s Pricing Strategy

Apple is doing a lot of things right. Design, Supply Chain, Retail. Ryan…

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The Google Project Glass Style Problem

Desireability is a key characteristics of successful products – it’s not enough…

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Customer-Centric Innovation with Storyboarding: The AirBnB Way

Storyboards are known from the world of movies and are only rarely connected…

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Service-Dominant Logic of Marketing: The One Academic Publication You Need To Read

It is often said that academia is disconnected from the reality of business…

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The time has come to re-invent finance

Sean Park, founding investor in finance startups such as Betfair, Weatherbill…

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An Interview with Jonathan Ive, VP of Industrial Design at Apple

Insightful. Inspiring.

What I love about the creative process,…

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The Traits of Great Customer Experience Leaders

Are leaders and managers who are working in the customer experience domain different…

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Group Brainstorming vs. Thinking in Solitude: Where do breakthrough ideas come from?

Which environment…

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The Encyclopedia of Human-Computer Interaction: Disruptive Innovation

“Knowledge wants to be Free” – this is the fundamental idea behind the Encyclopedia…

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The Zero Moment of Truth: A Free Ebook by Google

Moments of truth make or break a customer’s experience. These critical moments…

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DuckDuckGo and the opportunity of a better search experience

Google has become the dominant search engine not just because it provided the…

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Dieter Rams, Ten Principles for Good Design and a Black Cube

Dieter…

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Is perfectionism the #1 innovation killer?

A recent article in BusinessWeek discusses the…

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Building better products: Are the best products created without a specification?

Following established best practices, having a detailed specification is necessary…

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Innovating with improvised user behavior

Chris Dixon, co-founder and CEO of recently acquired Hunch,…

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The creative process is complex, that’s why innovation is so hard.

Innovation is hard. Just look at Research in Motion (the makers of BlackBerry)…

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Dive into the Swiss/European Innovation Scene at Lift Conference in Geneva

Lift conference is one of the…

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Marketing and Innovation Blogs to Follow in 2012

Contrary to popular opinion I don’t think that blogs are dead. I would argue…

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Innovating with the “jobs to be done” framework

If you would like to create a new chocolate…

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Virtual Assistants in a "hologram": A revolution for services?

Holograms are still a thing of the future but a British company has developed…

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