Latest Innovations for Tracking Retail Shoppers
Tracking consumers online has already become a standard practice and with the…
Author Archive for:Bernhard Schindlholzer
Square is reinventing mobile payments, could it make NFC-enabled smartphones obsolete?
Enabling payments everywhere. That’s the goal of Square,…
The customer experience in Apple retail stores
Ron Johnson, former senior VP for retail at Apple and CEO of J.C.Penney, has…
Can Futuristic Concept Designs be Counterproductive?
Can future concept designs – or more specifically – videos that show futuristic…
Customer Journeys: An Introduction
A definition of Customer Journeys
Customer Journeys are an essential…
Service Recovery: A Best-Practice has become State-of-the-Art
Service failures happen in every organization. Even in the best-managed organizations…
How Google and Facebook might lose their edge by selling out their users
I am not a big fan of doom saying and predicting the demise of two of the…
How Organizational Silos created an User Experience Deadlock at Microsoft
Microsoft gets a lot of heat for the purported lack of quality, usability and…
Better Customer Service, Lower Costs: Five Opportunities to Make it Happen
Customer service has an interesting role in many organizations. Everyone agrees…
Celebrating Customer Experience: Apple Retail 10th Anniversary Poster
Apple recently celebrated the 10th anniversary of opening its first retail…
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