Virtual Assistants in a "hologram": A revolution for services?
Holograms are still a thing of the future but a British company has developed…
Archive for category: Customer Service
Service Recovery: A Best-Practice has become State-of-the-Art
Service failures happen in every organization. Even in the best-managed organizations…
Better Customer Service, Lower Costs: Five Opportunities to Make it Happen
Customer service has an interesting role in many organizations. Everyone agrees…
WSJ: Making the Most Of Customer Complaints
15 Apr 2009
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What would be a satisfactory solution for you? – The Importance of Empathic Employee Behavior
Empathic behavior and empathic employees are one of the essential success…
Dell Community Pulse: A thermometer of Dell’s customer satisfaction
The emergence of Web 2.0 technologies (blogs, forums, social networks, has…
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- Five Use Cases to Leverage Twitter for your BusinessJune 11, 2009, 7:11 pm
- Customer Experience Design: The Ritz-Carlton vs. IKEA PhilosophyAugust 12, 2008, 7:23 pm
- Do humans really need location based services?June 9, 2008, 12:16 am
- The service recovery paradox: Increased loyalty through...April 14, 2008, 11:15 am
Service-Dominant Logic of Marketing: The One Academic Publication...April 3, 2012, 6:00 pm
The time has come to re-invent financeMarch 14, 2012, 12:15 am
An Interview with Jonathan Ive, VP of Industrial Design...March 12, 2012, 10:49 pm
The Traits of Great Customer Experience LeadersMarch 9, 2012, 9:20 am
- [...] Customer Experience Design: The Ritz-Carlton vs. IKEA...August 12, 7:23 pm by I'm on the Pursuit of Happiness » Customer Experience Design: The Ritz-Carlton vs. IKEA Philosophy | Customer Experience Academy
- [...] known as the service recovery paradox and there is...April 14, 11:15 am by Effective Apologies « Strategic Communications
- [...] Here is a link to a great post from The Customer Experience...March 9, 9:20 am by The Traits of Great Customer Experience Leaders | Customer Experience Academy | At the Front Lines of Customer Experience
- [...] Idee schlägt ein, gebloggt (CX Academy und Andreas...February 5, 4:05 pm by Mit dem Röstigraben Express zur Lift 12 | Customer Experiences That Matter
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